Privacy Policy

The Data Fiduciary is Thence Digital Private Limited, a company incorporated in India with its registered address at Sreevinayaka, TC 5/2100(2), Kokkode, Kawdiar P.O, Thiruvananthapuram, 695003.

Our Data Protection Officer is Phaneendra L. You can reach our privacy team at privacy@doublle.com.

2.1. Information you provide to us:

1. When you register on the Platform:

   • we collect your work email address, your name, and if you choose Google Sign-In, your Google profile name and profile picture, for the purposes of creating and authenticating your account, populating your profile, and enforcing our work-email policy.
   • company information: company name, industry, website, size, time zone and logo.
   • billing information: billing address, billing email, payment method details (processed and stored by our payment processor, Razorpay, not by us)
   • content you submit for the Service: design briefs, reference files, feedback, messages exchanged with your designer, brand assets uploaded to your brand profile, communications you send to us, including support requests and bug reports.
2. When you book a discovery call:

   we collect your name, email address, time zone, selected time slot, and any notes you provide, for the purposes of scheduling and confirming the meeting, sending calendar invitations and reminders, and following up.

3. When you use the Platform:

   we collect your profile information, organisation and workspace information, project briefs, uploaded files, deliverables, meeting details, comments, approvals, notifications, and activity records required to operate the platform and enable collaboration.

4. When you invite a teammate:

   we collect the invitee's email address, the assigned role, and your identity as the inviter for the purposes of sending the invitation and granting workspace access if the invitation is accepted.

5. When you email us for support or otherwise:

   we process the information you choose to include in your email (such as your email address and message content) for the purpose of responding to your enquiry. Your communication is processed through our email provider.

2.2. Information collected automatically:

When you browse the Platform, we collect your IP address, the pages you visit, referring URL (where available), timestamps, and an essential authentication session cookie, for the purposes of serving and securing the website, keeping your session active, preventing abuse, and applying rate-limiting. We use only an essential session cookie — no advertising or third-party analytics cookies are set.

2.3. Information from third parties:

We may receive information from third-party services that you connect to your Account, from integration partners, and from advertising networks that help us measure campaign performance.

• To provide, maintain, and improve the Service
• To process payments and manage your subscription
• To communicate with you, including sending service-related notifications, responding to support requests, and delivering newsletters (if you opt in)
• To match you with the appropriate personnel and manage design workflows
• To personalize your experience and understand how customers use the Service
• To prevent fraud, enforce our Terms, and comply with legal obligations
• For marketing, where we have a legal basis to do so

We process your personal data on the following legal bases:

• Contract. To deliver the Service you have subscribed to.
• Consent. For marketing emails, analytics cookies, and other activities where we ask for your permission.
• Legitimate interests. To secure the Service, prevent fraud, improve the product, and for direct marketing to existing customers.
• Legal obligations. Where required by applicable law, such as tax record keeping.

5.1. Service providers:

We share personal data with service providers that help us operate the Service. These providers are bound by contractual obligations to protect your data and use it only for the purposes we specify. Our current processors are listed in Section 6.

5.2. Legal and safety:

We may disclose information to comply with a court order, to enforce our Terms, to prevent fraud or illegal activity, or to protect the rights, property, or safety of Doublle, our customers, or others.

5.3. Business transfers:

If Thence is acquired, merges with another company, or sells substantially all of its assets, your information may be transferred as part of the transaction. We will notify you before your personal data becomes subject to a different privacy policy.

5.4. With your consent:

We may share information for other purposes with your consent.

We work with the following third-party service providers to operate the Service. Each of these processors is bound by contractual obligations to protect your data and use it only for the purposes described below:

Where applicable, these providers apply their own contractual and organisational safeguards for international data transfers. Each processor has its own privacy policy governing how it handles data it receives from us. We do not share your personal data with advertising networks, data brokers, or any party outside this list for marketing purposes.

Doublle is based in India and our service providers are based in various countries, including the United States, the European Union, and elsewhere. When we transfer your personal data out of the country where you live, we rely on appropriate legal mechanisms to protect your data, such as Standard Contractual Clauses approved by the European Commission or the UK Information Commissioner’s Office, or other safeguards recognized under applicable law.

We retain personal data only as long as we need it for the purposes described in this Policy or to comply with legal obligations.

• Account and Deliverable data: for the duration of your subscription, plus 365 days after cancellation to allow for reactivation. After 365 days, we delete or anonymize the data, subject to legal holds (such as ongoing disputes or statutory retention requirements).
• Billing records: retained for eight (8) years to comply with tax and accounting obligations.
• Support communications: retained for up to 7 years after the last interaction.
• Marketing data: retained until you unsubscribe or we determine the data is no longer useful for marketing.

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, or withdraw your consent where processing is based on consent. To exercise these rights, please contact us at privacy@doublle.com.

We use essential cookies required for authentication and operation of the platform. We also use Google Analytics and Microsoft Clarity to help us understand how visitors use our website and improve the service. These services may place analytics cookies or use similar technologies. Where required by applicable law, we will request your consent before enabling non-essential analytics cookies.

10.1. Cookie categories: - Strictly necessary. Required for the Service to function (authentication, session management, security). Cannot be disabled. - Analytics. Help us understand how customers use the Service so we can improve it. - Functional. Remember preferences like language, time zone, and UI settings. - Advertising. Used to measure the performance of marketing activities. We do not use third-party advertising networks for remarketing.

10.2. Managing cookies:

Most browsers allow you to block or delete cookies through their settings. Disabling strictly necessary cookies will prevent the Service from functioning properly. Disabling analytics or functional cookies will not affect your use of the Service but may reduce personalization.

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, disclosure, alteration, or destruction. These include HTTPS/TLS encryption, access controls, staff training, and vendor due diligence. No system is perfectly secure, however, and we cannot guarantee the security of information transmitted over the internet. If you suspect your Account has been compromised, contact privacy@doublle.com immediately.

Doublle is a business-to-business platform intended for professional users. The Service is not directed to children under the age of 18 years. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact privacy@doublle.com and we will delete it.

We may update this Privacy Policy from time to time. The effective date at the top of this Policy shows when it was last revised. If the changes are material, we will notify you by email or through the Service. Continued use of the Service after the effective date constitutes acceptance of the updated Policy.

Questions, requests, or complaints about this Privacy Policy can be directed to: legal@doublle.com